In IESE we are looking for a Customer Experience Services Coordinator with a Temporary Contract.

The principal mission will be to coordinate the end-to-end operational planning and delivery of customized executive education programs, ensuring a world-class on-campus experience. The coordinator acts as the primary operational partner for clients, participants, and faculty, proactively managing logistics and resolving real-time challenges to uphold IESE’s reputation for premium hospitality and service excellence.

Main Responsabilities

• Supports IESE’s activities design and planning when requested for programs and events

• Leads and manages site selection, booking and logistics; deals with catering booking and organization and coordinates the speaker’s logistics and of other relevant participants / invitees when applicable; organizes logistics for learning activities

• Searches, contacts, contracts and manages all external suppliers of items and services listed in the event plan, ensuring all is ready to deliver the event experience as expected

• Attends participants during the program or event ensuring its flow

• Reports to the Manager and Business Partner about actual status of the preparation, and manages budget consumption, identifying and communicating to the program’s director and assigned coordinators about any deviation

• Works together with the Program Director on the selection and assignment of the most suitable specialists based on specific program needs

• Supports the area team in the Identification of development needs of the related to her/his area of expertise (knowledge and skills)

• Conducts post event activities, including the elaboration of event materials (i.e. photostory video),… directly or in collaboration with other parties

Requirements

• Specific knowledge and experience (minimum three years) in organizing events

• Prior experience managing a plan

• University degree or equivalent preferred, plus experience in an office environment

• Strong computer skills. Experience with MO tools

• Fluent English is nice to have

• Spanish native/C2 speaking is a must